5 Tips for Effective Accident Investigations
September 21, 2011
It's an oft-repeated truism that the best predictor of future behavior is past behavior. While this is generally true of both individuals and organizations, future behavior can be changed with intention and effort. In the safety realm, accident investigation is crucial for identifying both why an accident occurred and the steps that must be taken to avoid similar incidents in the future. Here are 5 tips for success:
- Avoid the check box: While check boxes arrange things into nice neat categories, they fail to get at the root of what's really going on. People often spend more time trying to figure out which box to check than figuring out how the accident happened.
If you do want to use check boxes to categorize data, first have your investigators complete open-ended and "free form" sections that ask for details about the accident. Then, at the end of the investigation, they can categorize the data.
- Don't just interview the injured: Often, an accident doesn't involve just the person who got injured. Co-workers who perform identical or similar tasks may have valuable insight into why the accident happened. Maintenance workers who are familiar with the involved equipment can often offer clues as well.
- Remember that it's not a witch hunt: A supervisor who wants to prove an employee did something "wrong," or an employee who feels management and supervisors are anti-employee, are both likely to arrive at a quick conclusion about what happened that may bear little resemblance to reality. You should always watch out for these sorts of snap judgments and discount them as appropriate.
- Don't let it linger: While you may need time to organize your accident investigation team and get a schedule together, don't let it drag out too long. People's memories of what happened will begin to fade quickly (and their recollections will change once they start talking to each other about the incident). Also, any physical evidence will begin to fade shortly after the incident occurs.
- Review records: Some incidents require more in-depth investigations because of their severity or frequency. For these types of incidents, be sure to include a search of records - for example, past investigations, maintenance records, safety complaints, and so on - as part of the investigation to help identify potential causes and patterns.
…is learning from the mistakes of others.
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